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FAQ

What is The Saputo Fridge?

The Saputo Fridge is an online, one-stop-shop for delicious cheese and dairy goods delivered straight to your door.

If you're looking to stock your fridge with cheese and dairy essentials, you have come to the right place. Simply choose the products you'd like, select a delivery date, and receive your products at your door step. Don't wait, place your order today!

 

How will I receive my items?

Delivery direct to you!

Our customer service team will schedule your delivery via a refrigerated truck or through Purolator, depending on your area. To find out how your order will be delivered, please validate your postal code when placing your order.

FOR DELIVERIES VIA REFRIGERATED TRUCK

Deliveries are made weekly, Wednesday through Friday, between 7am and 7pm. 

Upon placing your order, you will be able to choose the delivery day that is best for you.

Your items will be packed and shipped in a corrugate box. Please ensure that you will be home during this time and able to put your order in the fridge within one hour of delivery.

 

FOR DELIVERIES VIA PUROLATOR

Deliveries are made weekly, Tuesday through Thursday, between 7am and 9pm.

Upon placing your order, you will be able to choose the delivery day that is best for you.

Your items will be packed and shipped in an insulated cooler with ice packs, designed to keep your products fresh while on route. Upon receipt of your delivery, don’t delay. Be sure to unpack your insulated cooler and place your items in the fridge right away.

At this time, delivery is only available within Quebec and Ontario (some exceptions apply). We are actively working on expanding our network. Please validate your desired delivery location by providing your postal code during the ordering process. 

What else do I need to know?

1- Delivery fees.  Orders under $75 will be charged a $15 (flat rate) delivery fee. The $15 delivery fee will be waived for orders $75 and over, after discounts and promo codes have been applied. Feel free to pool your orders with friends, family and neighbors so you don't have to pay the delivery fee!

2- No returns, no order changes.  All purchases are final sale. We reserve the right to cancel orders.  

3- Shelf-life guarantee. Upon packing your products for delivery, our team will ensure there is a minimum of five days of shelf life upon delivery of your order.

4- Respect limits.  All products have a minimum and maximum purchase quantity. This information is also noted within the product description. 

5- Something wrong with your order? You have 48 hours following delivery to claim any order discrepancies by contacting SaputoCS@saputo.com.

 

Questions? We're here for you!

Our Customer Service Team is available to connect with you Monday - Friday 10 am - 6 pm EST.
Send us a note  SaputoCS@saputo.com